Shipping & Returns

Recently we were forced to increase our shipping rates, due to increased shipping costs from all carriers AND minimum wage increases. Thank you for your understanding.

Flat Rate Shipping Chart

$0 to $10.00 $11.50
$10.01 to $25.00 $12.99
$25.01 to $50.00 $13.99
$50.01 to $75.00 $16.99
$75.01 to $100.00 $17.99
$100.01 to $125.00 $19.99
$125.01 to $150.00 $22.99
$150.01 to $175.00 $24.99
$175.01 to $200.00 $25.99
$200.01 to $250.00 $28.99
$250.01 to $300.00 $32.99
$300.01 to $350.00 $34.99
$350.01 to $400.00 $36.99
$400.01 or more $41.99

 

To keep shipping cost low we use UPS, FedEx & USPS for shipments within the contiguous 48 states. The shipping charge on your order ONLY reflects the flat rate shipping cost within the contiguous 48 states. Orders to Alaska, Hawaii, Puerto Rico, APO/FPO are shipped via US Post(USPS) and actual shipping cost are charged (please disregard shipping cost at checkout).

In case of unusually high shipping cost (eg. to remote locations, locations with limited delivery options, etc) we reserve the right to request you to pay the higher shipping cost (we can give you a quote), or you can always cancel your order.

Orders are normally same or next business day as long as items are in stock. We are based in Washington State so depending on where you live, orders can take anywhere from next day to 5 business days to receive. (Shipments are not picked up on Saturdays and Sundays). We ship with UPS, FedEx & USPS to insure peace of mind so you can track your order. Wooden shoes, tiles, lace and certain special order bulk foods are special order and may take up to 2 weeks for delivery.

Examples of factors that may delay shipment are:

  1. If more than 30% of your order is out of stock, we may choose to hold the order until the items arrive. If your order will be held for more than 5 days we will contact you.
  2. Holiday Season (October thru December 25th). Even though we make many preparations for this season, orders could be delayed up to a week. Express shipping is available. Please call us (360)678-7729 and we will give you a quote. Orders received after 12:00 p.m. PST (West Coast time) will have to be shipped out the next day. Overnight shipping on Saturday is not available with our store.
  3. Holiday Pre-OrdersSo what is a Pre-Order? You place your order(s) with Holiday items early October; Your credit card (or PayPal account) is charged when you place the order; As the Sinterklaas and Christmas stock comes in, we fill the orders and ship them out (typically starting early November). Please keep in mind some items like bankets might not ship out until mid-November.
  4. In 2021 we are seeing longer than normal delays in receiving stock, and in the shippers shipping to customers. We will try to get your order to you as soon as possible, but please keep in mind that delays might be inevitable in 2021. 

Frozen or perishable goods: We ship kroketten, bitterballen, fish, cheese & other perishable items. We will ship perishable products to you at your discretion. Due to warm weather or shipping times we do not ensure that these products will arrive in good condition.

Frozen items like kroketten & bitterballen can only be combined with other perishables (cheese, fish), but not with non-perishable items.

All frozen items will be shipped with a reusable cooler bag and an ice pack. Express shipments are available and will incur additional shipping cost (we will give you a shipping quote).
We ship perishable products on Monday & Tuesdays to try and avoid weekend delays in shipping duration. You may request your order ships out on other days of the week, but in that case we cannot accept responsibility, and we suggest sending it via express mail. We may delay a shipment due to weather.
When shipping frozen Kroketten & Bitterballen, the cost of an Ice Pack and a reusable cooler box will automatically be added. Other perishable items on our website have listed as an option for an additional Ice Pack, please inquire if a cooler bag is needed.
Shipping cost depends on the items purchased, address, and choice of shipping method.


Global Shipping: Global shipping is done through USPS (the United States Postal Service) and we give you a separate quote for that. We ship to most all countries using USPS First Class Mail (up to 3 weeks) or Global Priority mail ( 6 to 10 day delivery). We will email you with a quote for shipping, so please disregard the initial cost shown at checkout. Please keep in mind as customer/recipient you are responsible for assuring the product can be lawfully imported to the destination country. As the recipient you are the importer of record and as such, you must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipients country. Additional charges for customs clearance must be fulfilled by the recipient: we have no control over these charges, nor can we predict what they may be. Customs policies vary widely from country to country and we strongly suggest you contact your local customs office for more information BEFORE ordering. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Products containing Alcohol: You must be 21 to purchase any product that contains alcohol (including alcoholic chocolates, cakes, stollen, etc).

By ordering products containing alcohol you certify that you are 21 years or older. Delivery must be accepted by an adult age 21+. All shipments containing alcohol are sent via UPS or FedEx and will have an adult signature required shipping label on the package. Packages will not be left without signature at any residence or business. We may contact you to confirm your order and age.

 

There is an additional fee of $6.50 per order to cover the Adult Signature Service. This fee is automatically added to each alcoholic product in your order. Multiple alcoholic products will incur multiple charges; but we will manually adjust your order total when shipping your order. (Apologies for any inconvenience, with our current website this is the only way to offer this service).

Please make sure someone 21 years or over can sign for the package (using a business address can make the process a lot easier). The carrier typically will make one or more delivery attempts. If unsuccessful they will leave a door tag (or phone message) indicating a failed delivery attempt. Please make sure you follow up promptly on any communication with the carrier. After the final delivery attempt, the package will be sent back to the local consolidation center closest to you and you may be given a short period to pick it up, before it is sent back to us. Your order will be packed in a non-descript box, so you can feel comfortable receiving your shipment at your daytime location. If you have any further questions, please do not hesitate to contact us.

Title of all products sold is transferred to the buyer at the time the initial payment is made and said transfer occurs in the state of Washington. By the act of purchasing products from A Touch Of Dutch the buyer authorizes A Touch Of Dutch to engage a common carrier on their behalf for shipment of product unless the buyer states otherwise.

The customer is solely responsible for shipment of alcoholic purchases and as such is expected to know and abide by any local and state laws applicable. A Touch Of Dutch makes no claim that the buyer has any legal right to have alcohol shipped to their destination outside the state of Washington. A Touch Of Dutch makes no claims to currently hold nor is obligated to obtain any permits or licenses outside of the state of Washington.

  • Due to restrictions deliveries cannot be made to a PO Box or a military address.
  • All transactions are void where prohibited by law.
  • Currently we can only ship to the following states: AK, CA, DC, ID, LA, MO, NE, NV, NM, ND, OR, VA, WA.
  • We cannot be held responsible if your shipment is seized for non-compliance.

Chocolate: Please keep in mind that chocolate is not shipped out with ice packs. This means that in summer time, for delivery in/through hot states AND in winter with low temperatures we do not ensure these products will arrive in good condition. Ordering chocolate will be at the customers discretion. We are always happy to provide an express shipment quote, for faster delivery.

Northridge Gardens: Please keep in mind Northridge Gardens products are not shipped out with ice packs. In summer time or for delivery in/through hot states the product can turn soft (over 70 degrees) or liquefy (temperatures 90-100), due to it being an all-natural product. This can easily be resolved by placing the product in the fridge for at least an hour and only open once the product has reached room temperature again (please do not immediately open the product upon arrival). Ordering Northridge Gardens products in summer time or for delivery in/through hot states will be at the customers discretion.

Return Policy in store & webstore: As a customer of A Touch of Dutch, you are very important to us and we want you to be totally satisfied with your purchase. However, we do not accept returns for change of mind. This policy keeps everyone healthy & happy. So please make your purchasing decisions carefully. Questions? Please contact us #360-678-7729

Shipping Damage: You must email the photos and let us know within 2 days of receipt, to be eligible for a claim. If the box/items received were damaged or spoiled in transit: YOU HAVE TO keep all damaged items and box it was received in. Shipping companies policies state that both the box and items need to be available for inspection. They require us to supply photo evidence and fill out a lot of paperwork per claim. Therefore, we require clear photos of the issue/damage and of the box it was sent in emailed to us (atouchofdutch.store@gmail.com), please include your order number, and damage occurred. YOU WILL BE REQUIRED to keep all damaged items and the box it came in. In case the shipper request inspection of these items, to verify the damage themselves before paying out on a claim. We will file all paperwork on your behalf and follow up on your claim. For some claims, we will have to submit more paperwork to get a claim paid out. It will be up to the shipper, as they assess if they will pay out on the claim. We are asking for you to pay for any items you would like replaced and the cost of shipping those items to you. When (/If) the shipping company pays out on the claim, we will refund your credit card or PayPal account.

Lost shipment: Same policy as above Shipping Damage. Please keep in mind that with Covid-19 we have seen some long delays in shipments, and shippers have suspended delivery guarantees on Ground shipments.

We are a small shop, we do the best we can in shipping. We take our time and put great care into the products we ship and the way it is shipped out. However, once it leaves us, it is in the hands of the shipping company. If we messed up: If you received incorrect items, etc. please let us know and we will work out a solution with you. Please have your order number available. Phone: #360-678-7729 Email: atouchofdutch.store@gmail.com

Custom Lace: Measure 3 times and order once ;) We will copy and paste your emailed order to the supplier. We can not refund for incorrect measurements given on your behalf. But, if the supplier has made an error, we will work with you and the supplier to make it right.


Our prices are subject to change due to fluctuations in the dollar, euro and gas valuations.