Top » Catalog » Shipping & Returns   
Dutch Foods->
Dutch Foods Indonesian
Non-Dutch Licorice->
Alcoholic Sweets
Northridge Gardens Lotion Bar
Goat Soap / Whidbey Island
Dutch/Heritage Lace->
Wooden Shoes & Clogs
Costumes & Slippers
Delftware->
Gifts & Fun Stuff->
Gift Certificate
Dutch Tiles and Plates->
Sint/Christmas Foods->
Sint/Christmas Gifts->
Belgian Chocolate
German Foods
German Christmas
Sweden, Norway, Finland, Denmark
Australia, England, France
Baby & Kids
Orange Holland Voetbal
Wedding & Party Favors
Manufacturers
Quick Find
 
Use keywords to find the product you are looking for.
Advanced Search
Information
Shipping & Returns
Privacy Notice
Conditions of Use
Contact Us
Shipping & Returns Shipping & Returns
  Flat Rate Shipping Chart:
$0 to $25.00 $9.95
$25.01 to $50.00 $10.95
$50.01 to $75.00 $13.95
$75.01 to $100.00 $14.95
$100.01 to $125.00 $16.95
$125.01 to $150.00 $17.95
$150.01 to $175.00 $19.95
$175.01 to $200.00 $19.95
$200.01 to $250.00 $24.95
$250.01 or more $28.95

To keep shipping cost low, we use UPS, FedEx & USPS for shipments within the contiguous 48 states. Orders to Alaska, Hawaii, Puerto Rico, APO/FPO are shipped via US Post(USPS) and actual shipping cost are charged (please disregard shipping cost at checkout).

In case of unusually high shipping cost (eg. to remote locations, locations with limited delivery options, etc) we reserve the right to request you to pay the higher shipping cost (we can give you a quote) or cancel your order.

Orders are normally same or next business day as long as items are in stock. We are based in Washington State so depending on where you live, orders can take anywhere from next day to 5 business days to receive. (Shipments are not picked up on Saturdays and Sundays) We ship with UPS, FedEx & USPS to insure peace of mind so you can track your order. Wooden shoes, tiles, lace and certain special order bulk foods are special order and may take up to 2 weeks for delivery.

Examples of factors that may delay shipment are:

  1. If more than 30% of your order is out of stock, we may choose to hold the order until the items arrive. If your order will be held for more than 5 days we will contact you.
  2. Holiday Season (Mid-October thru December 25th). Even though we make many preparations for this season, orders could be delayed up to a week. Express : This is available. Please call us 1-877-240-5400 and we will give you a quote same day. Orders received after 1:00 p.m. PST (West Coast time) will have to be shipped out the next day. Overnight shipping on Saturday is not available with our store.

Global Shipping: Global shipping is done through USPS (the United States Postal Service) and we give you a separate quote for that. We ship to most all countries using USPS First Class Mail (up to 3 weeks) or Global Priority mail ( 6 to 10 day delivery). We will email you with a quote for shipping, so please disregard the initial cost shown at checkout. Please keep in mind as customer/recipient you are responsible for assuring the product can be lawfully imported to the destination country. As the recipient you are the importer of record and as such, you must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipients country. Additional charges for customs clearance must be fulfilled by the recipient: we have no control over these charges, nor can we predict what they may be. Customs policies vary widely from country to country and we strongly suggest you contact your local customs office for more information BEFORE ordering. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Chocolate: Please keep in mind that chocolate is not shipped out with ice packs, which means in summer time or for delivery in/through hot states we do not ensure these products will arrive in good condition. Ordering chocolate will be at the customers discretion.

Northridge Gardens: Please keep in mind Northridge Gardens products are not shipped out with ice packs. In summer time or for delivery in/through hot states the product can turn soft (over 70 degrees) or liquefy (temperatures 90-100), due to it being an all-natural product. This can easily be resolved by placing the product in the fridge for at least an hour and only open once the product has reached room temperature again (please do not immediately open the product upon arrival). Ordering Northridge Gardens products in summer time or for delivery in/through hot states will be at the customers discretion.

Return Policy: As an A Touch of Dutch customer, you are very important to us and we want you to be totally satisfied with your purchase. If the product was spoiled or damaged during shipping we will send out a new duplicate product once we receive the original product back. We recommend that you use a traceable and/or insured shipping method as we cannot be responsible for returns lost in the mail. We are a small shop so there are no returns on lace curtains or their accessories or delftware over $75.00 unless there are defects in the products. Exchange on these items only.

Please call 1-888-772-4855 for approval of returned items. We will notify you via phone or e-mail once we have received the returned item and processed your refund. A refund will be made in the same form of payment originally used for purchase within 7 business days of receiving your return. Refunds are issued for the price of the returned product only. We do not refund shipping charges unless due to shipping errors. Customers are also responsible for shipping charges when returning products or making exchanges.


Our prices are subject to change due to fluctuations in the dollar, euro and gas valuations.

Continue
Shopping Cart more
0 items
Bestsellers
01.De Ruiter Speculaas (Windmill) Cookie
02.Stroopwafels by Verweij
03.Northridge Gardens Moisturizing Lotion Bar 2 oz.
04.Klene Single Salt Licorice Roll
05.Northridge Gardens SKIN REPAIR
06.Conimex Nasi Goreng Mix
07.Rademaker Hopjes
08.King Peppermint Roll
09.Northridge Gardens Lip Balm
10.Koopmans Poffertjes Mix
Specials more
Tuc (Lu) Crackers - Paprika (SELL-BY SEPTEMBER 2017) (5 LEFT)
Tuc (Lu) Crackers - Paprika (SELL-BY SEPTEMBER 2017) (5 LEFT)
$3.95
$2.37
Reviews more
Northridge Gardens SKIN REPAIR
This stuff is amazing!! I have tried Vanilla, Baby Powder, a ..
5 of 5 Stars!

Copyright © 2017 A Touch of Dutch
Powered by osCommerce

Chocolate / Shipping in Summer.
Please keep in mind that chocolate is not shipped out with ice packs, which means in summer time or for delivery in/through hot states we do not ensure these products will arrive in good condition. Ordering chocolate will be at the customers discretion.